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Credit and Collection AssociateApply

Jasper, IN
Finance Group

Position Summary Outline:

Position is responsible for daily Credit and Collection responsibilities pertaining to accounts within our Home Center Channel.  


Duties include but are not limited to:

  • Trouble shooting deductions taken on check remittance and complete analysis to charge short payments back to the customer.
  • Work closely with internal teams to identify and resolve EDI POD and invoice related issues that surface.
  • Work to resolve issues that surface pertaining to problem invoices and deductions.  Identify and solve the AR issue and ensure the issue is resolved in a timely manner.
  • Track and Report AR issues to internal teams on weekly and/or monthly basis.
  • Complete check/payment reconciliation for each brand/account and communicate issues that surface.
  • Promote strategies and ideas to drive process improvement initiatives within the collection resolution process.
  • Manage and resolve past due invoices by researching proof of delivery request with carriers who deliver our product.
  • Ability to multi-task on credit and collection roles and responsibilities.
  • Ability to prioritize responsibilities within this credit and collection role.


Accountabilities Outline:

  • Understanding the functions of credit and collections.
  • Effectively communicate with customer internal teams and management.
  • Respond to inquiries from internal teams or directly from the Home Center customer in a timely manner.
  • Respond to customer on credit/invoice related request in a timely manner.


Knowledge Skills and Experience:

  • The qualified candidate should be analytical proactive detail oriented self motivated and team oriented.
  • Strong customer service mentality (dedicated to servicing the customer) and demonstrate accuracy in work produced to meet deadlines.
  • Ability to learn and navigate through multiple systems.
  • Intermediate excel skills required.
  • Strong organizational skills ability to manage multiple tasks at once.
  • Strong oral and written communication skills.


Organizational Relationship:

  • This position reports to the Manager of Credit and Collections within the Home Center Channel.